Frequently Asked Questions (FAQ)

1. Orders & Payments

1.1 How do I place an order?

To place an order, browse our products, select the item(s) you want, and click "Add to Cart." Once you are ready, go to your cart, review your items, and complete the checkout process by entering your shipping and payment information.

1.2 What payment methods are accepted?

We accept major credit/debit cards, PayPal, and other secure payment gateways. All payments are processed securely through trusted third-party providers, and your payment details are never stored on our servers.

1.3 Can I modify or cancel my order?

Orders can be modified or canceled only if they have not yet been shipped. Please contact our support team immediately if you need to make changes.

2. Shipping & Delivery

2.1 How long does shipping take?

Delivery times vary depending on your location and the shipping method selected. Estimated delivery times are provided at checkout but are not guaranteed. International orders may take longer due to customs processing.

2.2 Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping fees, delivery times, and customs duties may vary based on the destination.

2.3 Can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier’s website.

3. Returns & Refunds

3.1 What is your return policy?

We offer a 30-day return policy. Items must be unused, in original packaging, and in resalable condition. Refunds or exchanges will be processed after the returned item is received and inspected.

3.2 How do I return a product?

To return an item, contact our customer support team to request a return. You will receive instructions on how to ship the product back to us.

3.3 When will I receive my refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned items. Refunds will be credited to the original payment method.

4. Products

4.1 Are your products genuine?

Yes, all Eravist products are 100% genuine, high-quality backpacks, accessories, and pocket bags. We source products directly from trusted suppliers.

4.2 How do I care for my product?

We provide care instructions with every product. Generally, we recommend gentle cleaning with a damp cloth and avoiding harsh chemicals or machine washing unless specified.

4.3 Do you offer warranties?

Yes, we offer limited warranties on manufacturing defects. Warranty coverage varies by product; please check the product description for details.

5. Accounts & Privacy

5.1 Do I need an account to order?

You can browse products without an account, but creating an account helps you track orders, save shipping addresses, and manage preferences easily.

5.2 How is my personal information protected?

We take your privacy seriously. Personal information is stored securely and used only to process orders, communicate with you, and improve your shopping experience. We do not sell your data to third parties.

5.3 Can I unsubscribe from newsletters?

Yes, you can unsubscribe at any time using the link in the newsletter email or by contacting our support team.

6. Support & Contact

6.1 How can I contact customer support?

You can reach our support team via email at support@eravist.vercel.app or by using the contact form on our website. We strive to respond within 24–48 hours.

6.2 What if I have a complaint?

If you have any issues with your order or experience, please contact us immediately. We are committed to resolving complaints fairly and promptly.