Eravist 30-Day Return, Refund, and Exchange Policy

At Eravist, we want you to be completely satisfied with your purchase. Our **30-Day Return & Refund Policy** ensures a fair and easy process for customers while maintaining clear rules to protect both parties. Please read this policy carefully before making a purchase.

1. Eligibility and 30-Day Return Window

You may return products within **30 days** of receiving your order, subject to the following conditions:

• Items must be unused, unworn, and in their **original condition**.
• Products must be returned in the original packaging with all tags, accessories, and manuals included.
• Customized or personalized products are not eligible for return unless defective.
• Sale or discounted items may have specific return restrictions stated at the time of purchase.

Products that do not meet these requirements may not be accepted for return or may incur a restocking fee.

2. How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

• Contact our customer support team at **support@eravist.vercel.app** or via our website’s contact form.
• Provide your order number and the reason for the return/exchange.
• Our team will provide you with instructions and a return merchandise authorization (RMA) if applicable.

Please do not send items back without prior approval, as unapproved returns may be rejected or delayed.

3. Return Shipping and Costs

Customers are responsible for shipping costs for standard returns (buyer's remorse) unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure the package arrives safely. Eravist is not responsible for lost or damaged packages during return shipping.

For defective or incorrect items, we will provide prepaid shipping labels and cover the shipping costs.

4. Refund Processing and Timeline

Once we receive and inspect the returned product, your refund will be processed based on the following rules:

• Refunds will be issued to the original payment method within **5–7 business days** after inspection.
• Shipping fees (if paid during the original purchase) are non-refundable except for defective or incorrect items.
• Partial refunds may be issued if the item is not returned in its original condition or is missing parts (restocking fee).

You will receive an email confirmation once your refund is processed.

5. Exchanges and Replacement Orders

If you wish to exchange a product for a different size, color, or item, please follow the return process above. Exchanges are subject to product availability. Shipping costs for exchanges may apply, and the new item will be shipped once the returned item is received and inspected.

6. Handling Defective or Damaged Items

If you receive a defective or damaged item, please notify us within **7 days** of delivery. We will:

• Provide a prepaid return shipping label.
• Offer a full refund or replacement item at no extra cost.
• Ensure that defective items are handled quickly to minimize inconvenience.

7. Non-Returnable Items (Final Sale)

Certain items cannot be returned for safety, hygiene, or customization reasons. These include:

• Personalized or customized products (unless defective)
• Gift cards or downloadable digital content
• Items marked as **“Final Sale”** or **“Non-Returnable”**

8. Order Cancellation Policy

You may cancel your order before it is shipped. Once the item has been dispatched, it cannot be canceled but can be returned according to the return policy. To cancel an order, contact our customer support team **immediately**.

9. International Returns and Duties

For international orders, returns are subject to the same 30-day period and eligibility rules. Customers are responsible for return shipping costs unless the item is defective or incorrect. Customs duties or taxes are non-refundable.

10. Contact Information for Support

For any questions or to initiate a return, please contact our dedicated customer support team:

Email: support@eravist.vercel.app

Phone: +212 (06) 22 91 44 17

We aim to respond within 24–48 hours and guide you through a smooth return or refund process.